Terms of Service

1. The service#

Flower Society sells bouquet subscriptions only (weekly, or one bouquet every four weeks). A gift is a subscription delivered to someone else. We do not sell one-off bouquets.

Bouquets are curated, not customer-assembled: you choose a size and, optionally, a style preference, and our florist partners choose the actual stems each time based on what is genuinely in season and at its best that day. We do not guarantee a specific flower type, colour, or variety on any given delivery.

2. Accounts#

You must be at least 18 years old, or the age of legal majority where you live, to create an account and buy a subscription.

You are responsible for the accuracy of the information on your account and for keeping your password confidential. Let us know immediately if you believe your account has been accessed without your permission.

3. Subscriptions, billing and cycles#

Subscriptions are billed as one flat charge every 4 weeks, regardless of how many deliveries your plan includes in that period — you are not billed separately per delivery. A 4-week cycle means 13 charges in a year, not 12.

Your cycle starts when your first payment clears, and every later cycle runs 4 weeks from that date. There is no proration and no part-period: you are never charged for days before you joined, and if a payment is late your cycle simply starts later, with every delivery in it still ahead of you.

A small number of older subscriptions created before cycle billing existed are still charged per delivery instead. If that applies to you, it is shown on your account page, and nothing about your plan changes unless you ask us to move it.

Each delivery window closes at a fixed weekly cutoff (Tuesday 17:00 Perth time at launch) — changes made after the cutoff apply from the following cycle, not the one about to go out.

A gift subscription is billed to you, the buyer, in exactly the same way as any other subscription.

4. Pausing, skipping and cancelling#

You can skip an individual upcoming delivery, or pause your subscription starting from your next billing cycle, at any time before that cycle's cutoff.

Cancelling a subscription takes effect at the end of the cycle you have already paid for — deliveries already paid for still go out. We do not refund the unused part of a cycle you choose to cancel mid-cycle.

5. Delivery#

We deliver through local courier partners within the postcode areas we actively cover in Perth, which are more limited than the full metro area at any given time — we will tell you at checkout if your address is not yet covered.

If a delivery attempt fails (nobody available to receive it, incorrect address, etc.), we will attempt to reschedule it. The first failed delivery on a subscription is free to reschedule; a small fee may apply to subsequent failed attempts on the same subscription.

Fresh flowers are perishable. Please make sure someone is available to receive a delivery, or provide delivery instructions, especially in warm weather.

6. Gifts and recipients#

If you are buying a subscription as a gift for someone else, we contact the recipient (not you) around delivery, using the name, phone number and address you provide for them. The recipient does not need a Flower Society account to receive a gift.

You are responsible for having the recipient's permission to share their delivery details with us for this purpose.

7. Pricing and taxes#

Prices are shown in Australian dollars (AUD). We are not currently registered for GST, so no GST is charged on your order.

We may change prices for future billing cycles; we will not change the price of a cycle you have already paid for.

8. Payments#

Payments are processed by Stripe, our third-party payment provider. Your card details are entered on Stripe's own checkout page; we never see or store your full card number.

When you start a subscription, you authorise us to save your payment method with Stripe and to charge it automatically for each following 4-week cycle, without you being present or entering your details again. This is what makes a subscription recurring. You can cancel at any time from your account page, which stops any further charge.

If a payment fails, we retry it a few times over the following days and email you each time. Deliveries for the unpaid cycle are held — not cancelled — until the payment succeeds; once it does, the deliveries you are still in time for are released. Orders whose delivery window has already closed cannot be recovered by a later payment.

9. Refunds and disputes#

If a delivery arrives damaged, is missed entirely, or you were charged in error, contact us and we will review it — approved refunds are issued back to your original payment method, in full or in part depending on the issue, and recorded against the order they relate to.

We handle bank-initiated chargebacks and disputes according to the payment network's own rules; a dispute does not automatically entitle you to a duplicate refund through us while it is open elsewhere.

10. Perishable goods#

Fresh cut flowers are perishable goods, sourced and arranged to order for a specific delivery once the order window for that delivery has closed (see section 3). Our consumer guarantees under Australian Consumer Law — including that goods are of acceptable quality and fit for purpose — apply regardless, and are not excluded, restricted or modified by these Terms. Our final legal position on cancellation rights for a perishable order once its cutoff has passed has not yet been reviewed by a professional and may be refined — this section will be updated once it has.

This does not affect section 9 (refunds and disputes) for a genuine quality or delivery problem.

11. Acceptable use#

Don't use the service to send anything illegal, harassing, or intended to deceive the recipient about who sent it. We may cancel an order or suspend an account that misuses the service.

12. Changes to these Terms#

We may update these Terms as the service changes. We will post the updated version here with a new "last updated" date; continuing to use the service after that means you accept the update.

13. Governing law#

These Terms are governed by the law of Western Australia, where our operator is established, without prejudice to any mandatory consumer-protection rights you have under the law of your own country of residence.

14. Contact#

Questions about these Terms can be sent to hello@flowersociety.com.au.