Good questions.

One flat charge every 4 weeks, however many deliveries your plan includes in that time. That's 13 charges a year, not 12.

Your cycle starts when your first payment clears, and every later charge is 4 weeks after the one before. There's no part-period and no proration.

Yes, online, from your account. Skip a single delivery, or pause from your next billing cycle, any time before that cycle's cutoff.

Cancelling stops the next charge, and deliveries already paid for still arrive. We don't refund the unused part of a cycle you cancel part-way through.

Yes. Home and the office, two homes, or one for you and one as a gift. Add each plan to your cart and pay for them all at once; every one keeps its own recipient and address.

You can browse plans and fill your cart without one. You create your account in the same step as paying, and we ask you to confirm your email before any money moves.

Give a friend an extra bouquet, get one yourself — once their second delivery has arrived. Share your link from your account.

The referrer's bonus bouquet expires after 6 months.

We're not currently registered for GST, so no GST is charged. Prices are in Australian dollars.

We retry it a few times over the following days and email you each time. Deliveries for that cycle are held, not cancelled, until the payment goes through.

Twelve postcodes in central Perth, on Thursdays and Fridays. Orders for a week close at 5pm Tuesday, Perth time; changes after that apply from the following cycle.

You can pick a preferred window: 10am–12pm, 12–2pm, 2–4pm, 4–6pm or 6–8pm. Or leave it as no preference.

If you chose "Hand it to someone in person": if nobody is there, the courier keeps the bouquet and brings it again on the next delivery day. The first time is free; from the second time nobody is there, no re-delivery fee applies. Nothing is charged if the problem is on our side.

If you chose "Leave it in a safe place": the courier leaves it somewhere sheltered at the address and takes a photo. Once it is left there, it counts as delivered.

Around occasions like Valentine's or Mother's Day we normally move subscription deliveries a few days off the date to protect quality and price. You can keep the exact date for a peak-date fee, never more than A$20 per delivery, shown before you confirm.

Yes. At checkout choose "For someone else", add their name, mobile and address, and write the card. You pay and manage it; they just get flowers.

No. If you give us their email, we send them a link to check their address and pick a delivery window. They can't see or change the plan, the price or your card message.

When the flowers arrive. Our email to them only says there's a card with the flowers, so the message stays a surprise. You can change the message for the next delivery from your account.

Until you cancel it. It renews every 4 weeks like any plan, and you can skip, pause or cancel from your account.

Whatever our florist thinks is best that week, from what's in season. You choose a size and can add a style preference; the florist chooses the stems. We don't promise a particular flower, colour or variety on any delivery.

Trim the stems at an angle, use a clean vase with fresh water, and change the water every couple of days. Keep them out of direct sun and away from heaters and fruit bowls.

If you have pets: some flowers, such as lilies, are toxic to cats. Keep the bouquet out of their reach, and if you're unsure, ask your vet.

If a delivery arrives damaged, is missed entirely, or you were charged in error, contact us and we'll review it. Approved refunds go back to your original payment method.

Yes. Export and erasure are self-service, from your account settings, and take effect immediately. We keep the financial facts of past orders for the period tax law requires.